I called about an issue that went on nearly a month and asked to speak with the person I had been emailing back and forth with and the person on the phone said “Oh they don’t do phone calls.” I said very well, and instantly transferred my domains to another host. I can’t beging to tell ou my level of frustration with these numb-nuts.

I am a 22+ year systems and web developer and Arvixe was the worst service I have ever enountered. Do use them. They suck.

During that time my website was down for hours, responding slowly – for days (a lot of timed out requests) and generally unusable for even longer. And yes, Control Panel was inaccessible too.

First they claimed it was an application pool that kills my website. Even though all I have is a bunch of images and a simple HTML page with HTTP redirect. Re-starting the application pool from Control Panel wouldn’t do anything – every time it went down I had to contact Arvixe and they would re-start it right on the server (likely with the server itself, they never admit what they actually do there).

Finally, I got rid of website-specific application pool. Problem got even worse. Now they started telling me it was DDoS attacks that bring my website down. That’s quite a lot of DDoS attacks, considering I’ve never had one with my previous provider (who would attack an obscure photoblog about nature and hiking?).

BTW, their customer service is very responsive and polite, but not helpful at all!

After not even 3 months with Arvixe I got fed up, removed all of my content and sent a cancellation request. The next day I’ve got email from them – how can we make our service better, can we move you to another server?
No, thank you, just give me a refund.
Next day, I’m getting email from Arvixe – you are beyond 60 days period, we can’t give you a refund, we’ll give you a credit for unused time.
Why would I need your credit? What am I going to do with it?

Email exchange went on for a few days, with me asking for the refund and Arvixe offering an unusable credit. I decided enough is enough and filed a complaint with their BBB.
In 2 days I’m getting an email from Arvixe – OK we’ll give you refund if you don’t file a complaint. Mind readers they are.

Now it gets even more interesting, in 2 days my complaint was closed by Golden Gate BBB without explanation. Without even notice from them!

So here I am, with Internet being my last attempt to spread the message – stay away from Arvixe. It’s a very unreliable webhosting provider with questionable business practices and even more questionable amount of good reviews.